"Boost Your Business Relationship Building Skills"

	1. Building Rapport through Words, Vocals and Body Language The art of matching behaviour How to test for rapport so you know you are communicating effectively The 3 major types of effective communication (words, vocals and body language) and how important each type is Asking powerful questions with purpose Pacing and leading the discussion for win-win outcomes The 5 main components of vocal communication you must know to become a highly influential communicator Reading body language - signals and gestures Understanding common gestures and what the other person is communicating but not speaking Recognising head, arm and hand gestures and body movements Creating rapport via the handshake How to notice, understand and deal with unpleasant or manipulative handshakes Interpreting smiles, mouth, eye, leg and feet gestures How to maintain good posture to create the best impression The “dos” and “don’ts” of managing first impressions when meeting your client for the first time
	2. Learning Styles - Visual, Auditory, Kinesthetic and Auditory Digital Understanding the 4 different learning modes of your client, visual, auditory, kinesthetic and auditory digital. What is important to them and what you need to emphasize Their strengths Discerning how they learn What they really respond well to and what you need to do Their speaking traits Their posture and breathing and what it tells you Their body language, gestures and signals What distracts or bores them and what to avoid Their challenges and clues on how you can support them Key words they say and how you can speak their language How to notice key phrases they say in certain situations How to alter the way you speak through speed, texture and pitch What their appearance is telling you The roles they are most suited towards What is revealed by their career and industry type
	3. DISC Behavioural Styles and Personality Types Understanding the 4 different personality types of your client, dominant, inspiring, steady and conscientious. Their main characteristics and strengths Key phrases and questions they might use Their attitude towards and behaviour during meetings The likely roles and careers they are drawn towards Discerning their basic needs What they emphasize and how they approach a situation What they bring to a team Understanding their unsupportive traits, dislikes and biggest fears Their difficulties and what should empower them to avoid How to get their attention immediately Earning their trust and respect What to say when you present to them Key words and phrases they need to hear from you How to motivate them How they might react under pressure What leads them towards and how they make decisions Synergetic and troublesome pairing of different personality types
	4. The 4 Steps to Successful Client Relationship Building Understanding the 4 step client relationship building process The 15 key elements of trust and why they are so important to decision making How to make first contact with your client The 2 most effective ways to classify your clients 8 great ways to keep in touch with your clients 10 powerful active listening strategies How to provide empowering and appropriate feedback Paraphasing what your client is saying and why it is so important The 7 biggest blocks to effective listening and how to avoid them 2 highly effective strategies on how to propose the solution that gets results "Opening the door" versus "closing the sale" How to make it an easy decision for your client 4 incredibly powerful ways to manage objections A way of always making sure you get commitment from your client