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What non-verbal messages are your clients communicating?

Are they demanding?

... stressed?

... amazed?

... or interested and thinking about what you are saying?
About the Author

Mark Coburn, founder and Director of SuperSelf Success Coaching is an experienced and successful Business Coach, Trainer, Professional Speaker and Author.
One of Mark's passions is to empower people to more business success by learning and demonstrating improved interpersonal communication techniques that deliver win-win outcomes.


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Learn how to build instant rapport with your clients by understanding their body language signals and gestures with ...
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This eBook reveals the secrets and techniques around building rapport through both verbal (words) and non-verbal (body language) interpersonal communication.
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The 5 key elements of building rapport |
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The art of matching behaviour |
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How to test for rapport so you know you are communicating effectively |
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The 3 major types of effective communication (words, vocals and body language) and how important each type is |
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Asking powerful questions with purpose |
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Pacing and leading the discussion for win-win outcomes |
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The 5 main components of vocal communication you must know to become a highly influential communicator |
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Reading body language - signals and gestures |
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Understanding common gestures and what the other person is communicating but not speaking |
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Recognising head, arm and hand gestures and body movements |
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Creating rapport via the handshake |
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How to notice, understand and deal with unpleasant or manipulative handshakes |
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Interpreting smiles, mouth, eye, leg and feet gestures |
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How to maintain good posture to create the best impression |
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The “dos” and “don’ts” of managing first impressions when meeting your client for the first time |
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The 14 most significant gestures you need to know about - listed and explained by expression type |
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