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Program Leader
Steve Semmens
Steve has held several training and management positions in IT, recruitment, Government and finance industries, including 20 years of training experience spanning topics such as interpersonal communication skills, conflict resolution, sales and marketing.
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"The Effective Accounts Collector"
How to get paid within 30 days without using a baseball bat!
 Have you ever experienced challenges in getting your customers to pay their bills on time?
Would it be useful to know how to approach your customers when it comes to asking for payment?
How much longer can you sustain healthy cashflow without getting those well earnt invoices paid?
It's time to get the knowledge and support you need to crack the cashflow challenge.
What is included and what will I learn?
In this practical one day workshop, you will be introduced to many customer service techniques that will help you take control of slow paying accounts. The programme provides you with a powerful set of credit collection strategies that will boost your cashflow and give you peace of mind, allowing you to focus more on your core business.
What are the benefits?
By participating in this fun, exciting, hands-on and informative one day workshop and you will become a more effective accounts collector by:
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Using effective collection techniques |
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Spoting the difference between can’t pay and won’t pay |
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Making telephone calls that really produce results |
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Controling your attitude and emotions by making the facts work for you |
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Avoiding being caught by useless excuses |
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Making your telephone a dynamic collection tool |
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Writing letters that generate cash |
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Collecting the account and keeping the customer |
Who would be interested?
It is designed for anyone in business who needs to improve their ability to collect overdue accounts. It is also very applicable to larger organisations that require an inhouse delivery to several of their customer service and credit management staff. It will provide you with real skills to make this important aspect of your business effective and at the same time, help to keep a good relationship with your customers.
What is included in the training?
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Workshop workbook and handouts |
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Lunch, tea and coffee |
 Our Guarantee to You - Risk Free
Provided you complete the workshop, we guarantee that you will be satisfied with what you have learnt. Otherwise, we will refund 100% of your investment and you still get to keep the workshop material and special bonuses offered - no questions asked.
How do I find out more?
To register your interest in this training programme, enter your contact details below stating your interest in "The Effective Accounts Collector" and you will be contacted by us to discuss it further:
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